Online bookings
Let customers book from your Booking Page.
Built for shops and salons
Booking features for busy shops and salons.
One clear monthly bill.
Online booking, staff diaries, deposits, customer records, Shop Websites and reports in one place. £39/month per location, with no per-staff fees and no commission on bookings. SMS credits and card processing are separate.
- 14 days free
- No card required
- Unlimited staff
- Export your data
Bookings and diary
Take appointments online, manage the diary, and keep gaps from turning into lost money.
Staff diary
See the day by staff member, move appointments quickly, and keep everything running from one calendar.
See feature pageCustomer self-service
Customers can manage upcoming bookings from your Booking Page without needing an app.
See feature pageSMS reminders
Send appointment reminders by SMS using credits when you choose to use them.
Walk-in kiosk
Use any tablet on site to add walk-ins without mixing them up with online bookings.
Waitlist
When the diary is full, customers can join the waitlist instead of disappearing.
See feature pageBooking rules
Set booking windows, cancellation rules and deposit requirements around how your business works.
Service menu
Set service names, categories, prices and timings so customers pick the right appointment.
Payments and no-shows
Take deposits, save cards with consent, and handle late cancellations without awkward back-and-forth.
Deposits
Take deposits at booking checkout, with the appointment updated automatically.
Booking Protection
Save a customer's card with consent and only charge if your late-cancel or no-show rules apply.
See feature pageLate-cancel and no-show fees
Set fees for late cancellations and no-shows so last-minute gaps do not always fall on the business.
See feature pageStripe payments
Payments go through your Stripe account, so your money lands with you, not with Setora.
No Setora commission
Setora adds no commission, platform fee or markup on top of Stripe processing.
See feature pageTeam and locations
Manage staff, opening hours, permissions and locations from one place.
Staff schedules
Set weekly staff hours and make one-off changes when someone is off or staying late.
Staff permissions
Control what each person can see and do in Setora, from bookings to reports.
Multi-location support
Run more than one location with separate settings, opening hours and staff assignments.
Services by staff member
Choose which staff can do which services, so customers book with the right person.
Customers and growth
Keep customer details tidy, bring people back, and make it easier for new customers to find you.
Customer profiles
Keep customer details, visit history and notes together so staff can see the full picture.
Google review requests
After a completed appointment, Setora can ask the customer for a Google review.
Shop Websites
Get a simple Setora-hosted Shop Website for your shop or salon. It shows services and locations, then sends customers to your Booking Page.
See feature pageCustomer exports
Export your customer list when you need it. Your data stays yours.
Mailchimp integration
Sync customer data to Mailchimp without manual exports and imports.
Reports
See bookings, no-shows, revenue, retention and team performance without chasing spreadsheets.
Appointments report
Track completed appointments, cancellations and no-shows by date, staff member, location and service.
Retention report
Spot who is coming back, who has gone quiet and which team members drive repeat visits.
See feature pageTeam performance
See each team member's jobs, revenue, busy time and cancellation patterns.
See feature pageRevenue summaries
See daily revenue and period breakdowns without building your own spreadsheet.
CSV exports
Pull reports into a spreadsheet when you need to share numbers or do deeper analysis.
Common questions
A few details before you try it.
Straight answers on pricing, Booking Pages, Shop Websites, no-show protection, reports and switching from another platform.
Does Setora provide Shop Websites for shops and salons?
Yes. Setora provides Shop Websites for customers who want a public website beside their Booking Pages. The website includes a brand homepage, location chooser, location detail pages, services by location, staff and location context, and Booking Page calls to action. The default address is your-shop.setora.co.uk, with custom-domain support through Setora.
Does Setora support online bookings for shops and salons?
Yes. Setora provides a full online booking system with real-time availability, automated SMS reminders, walk-in kiosk support, self-service customer booking management and booking windows you control. Deposits and cancellation policies are built in.
Does Setora support no-show and late cancellation charges?
Yes. Booking Protection saves the customer's card at booking with their explicit consent, and only charges if your late cancellation or no-show policy applies. Defaults are 50% for late cancels and 100% for no-shows, and you can change both. Deposits count toward the fee so customers are never charged twice. Setora adds no commission, no platform fee and no markup on top of Stripe, so you pay Stripe at cost.
Can customers reschedule or cancel their own bookings?
Yes. Customers can sign in from the public Booking Page using a secure email or phone code, with contact details partially hidden on screen. They can then view upcoming and past bookings, reschedule or cancel without contacting the shop.
Can Setora manage multiple shop or salon locations?
Yes. Setora supports unlimited locations, each with independent settings, opening hours, staff assignments and timezone support. Everything is managed from a single dashboard with role-based permissions featuring 30+ individual controls.
How does the waitlist feature work?
When your schedule is full, customers can join the waitlist. They are automatically notified via email or SMS when a time opens, with time-limited holds and notice periods you choose. The waitlist converts directly to confirmed bookings with no staff intervention required.
Does Setora show appointment performance and no-show rates?
Yes. The Appointments report shows total bookings, completion, cancellation and no-show rates for any date range, with breakdowns by staff, location and service. A daily bookings trend chart shows whether the diary is filling or thinning, and the whole report exports to CSV in one click.
Does Setora show customer retention and rebooking data?
Yes. Setora includes a Retention Report showing rebooking rate, new and returning customers, average return time, staff-level retention, and customers without a future booking so owners know who needs a follow-up.
Does Setora send Google review requests automatically?
Yes. When a booking is marked complete, Setora sends the customer an automated Google review request, email first, with SMS as a fallback if no email is on file. You set the delay per location, paste your Google review link, and the rest runs automatically. Cancelled and no-show bookings never trigger a request, and there is at most one request per booking.
Can I migrate from Fresha, Booksy or other booking platforms?
Yes. Setora supports migration from Fresha, Booksy, Square, Vagaro, Timely, Treatwell and more. Upload any CSV or Excel file and columns are mapped automatically. You can import customers, services and booking history.
How much does Setora cost?
Setora costs £39 per month per location with core platform features included. There are no commissions, no hidden fees, and a 14-day free trial with no card required. SMS credits and card processing are billed separately where used.
Core features.
One monthly price.
Start with the booking tools, reports and team features from day one, not a starter plan you outgrow in a month. SMS credits and card processing stay separate where used.
- Rate
- £39/month · per location
- Staff
- No per-staff fees
- Features
- No paid feature tiers
- Trial
- 14 days, no card required