Booking features for
your working day.

Yes. Setora provides Shop Websites for customers who want a public website beside their Booking Pages. The website includes a brand homepage, location chooser, location detail pages, services by location, staff and location context, and Booking Page calls to action. The default address is your-shop.setora.co.uk, with custom-domain support through Setora.

Yes. Setora provides a full online booking system with real-time availability, automated email and SMS appointment reminders, walk-in kiosk support, self-service customer booking management and booking windows you control. Deposits and cancellation policies are built in.

Yes. Booking Protection saves the customer's card at booking with their explicit consent, and only charges if your late cancellation or no-show policy applies. Defaults are 50% for late cancels and 100% for no-shows, and you can change both. Deposits count toward the fee so customers are never charged twice. Setora adds no commission, no platform fee and no markup on top of Stripe, so you pay Stripe at cost.

Yes. Customers can sign in from the public Booking Page using a secure email or phone code, with contact details partially hidden on screen. They can then view upcoming and past bookings, reschedule or cancel without contacting the shop.

Yes. Setora supports unlimited locations, each with independent settings, opening hours, staff assignments and timezone support. Everything is managed from a single dashboard with role-based permissions featuring 30+ individual controls.

When your schedule is full, customers can join the waitlist. They are automatically notified via email or SMS when a time opens, with time-limited holds and notice periods you choose. The waitlist converts directly to confirmed bookings with no staff intervention required.

Yes. The Appointments report shows total bookings, completion, cancellation and no-show rates for any date range, with breakdowns by staff, location and service. A daily bookings trend chart shows whether the diary is filling or thinning, and the whole report exports to CSV in one click.

Yes. Setora includes a Retention Report showing rebooking rate, new and returning customers, average return time, staff-level retention, and customers without a future booking so owners know who needs a follow-up.

Yes. When a booking is marked complete, Setora sends the customer an automated Google review request, email first, with SMS as a fallback if no email is on file. You set the delay per location, paste your Google review link, and the rest runs automatically. Cancelled and no-show bookings never trigger a request, and there is at most one request per booking.

Yes. Setora supports migration from Fresha, Booksy, Square, Vagaro, Timely, Treatwell and more. Upload CSV or Excel exports for customers, services and bookings, then review the suggested column mapping and preview the data before import.

Setora costs £59 per month per location with core platform features included. There are no commissions, no hidden fees, and a 14-day free trial with no card required. SMS credits and card processing are billed separately where used.