Step 01
Customer joins the waitlist
When a preferred slot is full, the client adds themselves to the waitlist with their name, email, and phone number. One click, no account required.
File 05 · WaitlistAutomatic + management dashboardsetora.co.uk/features/waitlist
Feature spotlight
Never lose a booking to a full schedule
The automatic waitlist that captures demand and fills cancellations for barbershops — with a management dashboard that puts you in full control.
No card required. Cancel anytime.
How it works
Three steps, fully automatic. No staff intervention needed.
Step 02
A slot opens up
When a cancellation creates an opening, Setora automatically notifies the next person on the waitlist via email or SMS with a time-limited hold on the slot.
Step 03
Booking confirmed
The client confirms directly from the notification and the slot is booked. If they don't respond in time, the next person in the queue is notified automatically.
Built to fill every gap
Capability 01
Configurable notifications
Choose whether clients are notified by email, SMS, or both when a slot opens up.
Capability 02
Minimum notice periods
Set how far in advance a slot must be to trigger a waitlist notification - no pinging clients about a slot that starts in ten minutes.
Capability 03
Time-limited holds
Each notification gives the client a window to confirm. If they don't respond, the slot moves to the next person automatically.
Capability 04
Automatic expiry
Waitlist entries expire after a configurable period so your queue stays fresh and relevant.
Capability 05
Seamless booking conversion
When a waitlisted client confirms, the slot converts to a regular booking with all the usual confirmations and reminders.
Capability 06
No staff action required
The entire flow — from notification to booking — happens automatically. Staff only see the result: a filled slot.
Management dashboard
Your waitlist, your control
The automatic flow handles the common case. The management dashboard handles everything else — giving you full visibility and hands-on control when you need it.
Tool 01
Table view with every entry
See every waitlist entry in one place — client name, service, preferred barber, date added, and current status.
Tool 02
Filter by status, service, or barber
Narrow the list to exactly what you need. Filter by status (Waiting, Notified, Booked, Expired), service type, barber, or date range.
Tool 03
Search by client name
Looking for a specific client? Type their name and find their waitlist entry instantly.
Tool 04
Manually notify clients
Know a gap is coming before a cancellation hits? Send a notification to the next waitlisted client yourself, on your terms.
Tool 05
Convert to booking in one click
Turn a waitlist entry into a confirmed booking directly from the dashboard — one click, no manual re-entry.
Tool 06
Real-time status tracking
Every entry moves through clear statuses — Waiting, Notified, Booked, Expired — so you always know where things stand.
Common questions about barbershop waitlists
When a preferred slot is full, clients join the waitlist with their name, contact details, and service preference. When a cancellation creates an opening, Setora automatically notifies the next person on the waitlist by email or SMS with a time-limited hold on the slot. If they confirm, the booking is made automatically with no staff involvement.
Yes. Setora sends automatic notifications by email, SMS, or both when a cancellation creates an opening. Each notification includes a configurable time-limited hold. If the first person doesn't respond in time, the next person in the queue is notified automatically.
Waitlist entries expire after a configurable period, keeping your queue fresh and relevant. You can set the expiry duration in your Setora settings to match your shop's needs.
Yes. The Setora management dashboard lets you view all waitlist entries, filter by status, service, or barber, search by client name, send manual notifications, and convert entries to confirmed bookings in one click — giving you full control when you need it.
Start filling cancellations today
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