Feature spotlight
Customers can manage their own bookings
Self-service bookings handle the admin after the booking, too. Customers can view upcoming and past bookings, reschedule, or cancel from your branded Setora booking page.
No app. No password. Just a secure code sent to the email address or phone number they booked with, shown partially hidden on screen.
Less back-and-forth
The booking link does more of the boring work
Customers already know where to book. Now the same page helps them fix the small changes that usually land in your WhatsApp inbox at the worst possible time.
Fewer calls and DMs
Customers can check their own booking details instead of messaging the shop to ask what time they are in.
Reschedule before they disappear
If a time no longer works, customers can move the booking through your live availability instead of cancelling outright.
Cancellations stay controlled
Customers can cancel themselves, while Setora still respects your booking rules and keeps the diary accurate.
Past bookings in one place
Customers can see upcoming and past bookings from the same public booking page they already use.
Secure code sign-in
They verify with the email address or phone number used when the booking was created. Setora partially hides the contact detail on screen.
No app download
The flow works in the browser at book.setora.co.uk/your-shop. Your shop link stays the centre of the customer experience.
How it works
Secure enough for bookings. Simple enough for customers.
The customer only needs access to the contact detail they booked with, and Setora only shows it in redacted form. That keeps the flow lightweight without opening up the diary to the wrong person.
Customer opens your booking page
They go to your branded Setora booking page and choose to manage an existing booking.
They verify with a code
Setora sends a one-time code to the email address or phone number already attached to their booking, with the contact detail shown in redacted form.
They manage the booking
Upcoming bookings can be rescheduled or cancelled. Past bookings are available for reference.
Built into your public booking page
This is not a separate customer account area. It lives where customers already expect it: your Setora booking page, carrying your shop details and booking rules.
The diary stays clean
Reschedules check availability. Cancellations update the booking record. Staff see the result in Setora without retyping details from a message thread.
Frequently asked questions
Yes. Customers can sign in from your public booking page, view upcoming bookings and reschedule to another available slot. Setora checks availability before the move is saved.
Yes. Customers can cancel from the same manage-booking flow. Your booking rules still apply, so the cancellation flow stays controlled.
No. They sign in with a one-time code sent to the email address or phone number they used when creating the booking. Setora partially redacts the contact detail on screen for extra privacy.
They manage bookings from your public Setora booking page at book.setora.co.uk/your-shop. It is part of the same branded booking flow customers already use.