Keep your customer list
Import the customer records your current provider gives you, then keep them exportable from Setora later.
SwitchTREATWELL → Setora
Move from Treatwell to Setora, without losing a client.
Move from marketplace-led bookings to your own Setora Booking Page. Import the client data you receive, set up services and staff, then switch public links when you are ready.
No card requiredYour data comes with youNo Setora commission
Services & prices
Team & rotas
Opening hours
Customer records
Booking history
4 of 5 completeReady to test
Booking link readybook.setora.co.uk/your-shop
The switch promise
Move over without losing what matters.
Three things every owner worries about before they switch. Here is exactly what happens to each one.
Keep your bookings
Keep the old diary live while Setora is set up and tested. Import future bookings when the export is clean enough.
Keep your customers' trust
The same familiar booking experience, just a new link. No awkward re-registration for your regulars.
What comes across
What you can bring across from Treatwell.
Use the files your current provider gives you to rebuild Setora without starting from a blank diary. Here is what usually moves and stays yours.
Services & prices
Your full service menu with durations and prices, mapped onto Setora ready to book.
Staff & rotas
Every team member with their working hours and the services they offer.
Opening hours
Location opening times and breaks, so the diary reflects how you actually work.
Customer records
Names, contact details, consent and any visit history included in your export, so the useful customer detail is not left behind.
Booking history
Past and upcoming appointments can be imported when your current platform includes them in the export.
Notes & preferences
Client notes and preferences can move with the record when they are included in your export.
The switch, step by step
Four steps off Treatwell.
Keep taking bookings on Treatwell the whole time. You only switch your link once everything is in place and tested.
Export from Treatwell
Download what Treatwell makes available, or request your portable data before you cancel. We help you work out what can be imported.
Set up Setora
Map your services, team and opening hours onto Setora, so you are not rebuilding the menu by hand.
Import and test
Bring in the files you have, then run a test booking to check services, staff, customers and opening hours look right.
Switch your link
When you are happy, point your booking link at Setora from Google, Instagram, WhatsApp or your site.
Treatwell vs Setora
What it costs to stay, versus switch.
A worked monthly example for a small shop or salon receiving 15 new marketplace clients through Treatwell.
Treatwell
15 NEW CLIENTSSubscription~£25
Marketplace commission15 clients: ~£189 inc. VAT
Average booking value£30 example
Direct booking brandTreatwell
Commission modelRises with marketplace volume
Est. monthly total~£214/mo
Setora
FLAT RATESubscription / base£39 / location
Per-staff or team feesNone, unlimited staff
Commission on bookingsNone
SMS & card processingCharged if used
ContractMonth-to-month
Monthly total£39
A note on this comparison: Full disclosure: we built Setora, so this comparison has a point of view. This example uses 15 new Treatwell marketplace clients per month at a £30 average booking value, with commission shown including VAT. Last reviewed July 2026. Setora is £39/month per location. SMS credits and card processing are separate if you use them. Competitor prices, add-ons, taxes, marketplace fees and exchange rates can change, so check the current provider pricing before you decide.
Your data stays yours
Come in easily. Leave easily too.
There is no lock-in on Setora. Your customers, bookings and reports are exportable at any time in standard formats. If Treatwell gives you a clean export, we help you bring it across.
Export any time. Customers, bookings and reports in standard CSV and PDF formats.
No lock-in. Month-to-month with no contract and no minimum term.
It stays yours. Your customer relationships belong to your shop, not to a marketplace.
GDPR-ready. Consent and data rights are handled properly, built for UK shops.
Customers1,240 recordsExport
BookingsAvailable historyExport
Services24 itemsExport
No lock-in · export any timeCSV · PDF
Before you switch
The questions owners ask.
The practical stuff about moving off Treatwell. Still unsure? Start the free trial, no card needed.
Will I lose my client data when I switch?
Treatwell data export usually means contacting support and making a formal request. Under GDPR, you have data portability rights. Setora helps you import the client data you receive.
Is it really no commission? What's the catch?
£39/month per location is how Setora makes money. We do not take a cut of your bookings, card payments or walk-ins. SMS credits and card processing are separate if you use them.
What about Treatwell marketplace commission?
Treatwell can be useful for discovery, but marketplace commission can make direct customer relationships expensive. Setora focuses on direct bookings where the client relationship stays with your shop or salon.
How long does it take to switch from Treatwell?
Once your export is ready, most shops can set up services, staff, opening hours and the Setora Booking Page in a day. You can keep Treatwell live until the new link is tested.
Will I lose Treatwell marketplace searches?
If Treatwell discovery is a large source of new clients, include that in your decision. Setora is best when you want to grow direct bookings through your own Google profile, Instagram, website and regular customer base.
What happens to my Treatwell booking link?
You replace it with your Setora Booking Page link when you are ready. Update Google, Instagram, your website and customer messages so people keep booking in one place.