/resources/data-portability-request · Ledger migration · Verified April 2026
GDPR Article 20

Get your client data
back.

Under GDPR Article 20, you have the right to receive your personal data and client data in a portable, machine-readable format. Any booking platform holding your data must comply within 30 days.

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Section 01 — Ready-to-use letterFill the [bracketed] fields, then send

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Send by email or recorded post and keep a copy. The platform has one calendar month to comply or give written reasons.

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Data Portability Request · UK GDPR Art. 20

Subject: Data Portability Request - GDPR Article 20

Dear Data Protection Officer,

I am writing to exercise my right to data portability under Article 20 of the UK General Data Protection Regulation (UK GDPR).

I am a business customer of [Platform Name] and request that you provide me with a complete copy of all personal data you hold that relates to my business account, including:

  • - My client list (names, contact details, email addresses, phone numbers)
  • - Full booking and appointment history for all clients
  • - Client communication records and any notes associated with client profiles
  • - Revenue and transaction data associated with my account
  • - Any other personal data held in connection with my account

I request this data in a structured, commonly used, and machine-readable format (such as CSV or JSON).

Under Article 20 UK GDPR, you are required to respond to this request within one calendar month. If you are unable to comply, please provide written reasons.

My account details:

  • - Business name: [Your Business Name]
  • - Email address on account: [Your Email Address]
  • - Account ID (if known): [Account ID]

Please confirm receipt of this request.

Yours sincerely,

[Your Name]

[Business Name]

[Date]

Section 02 — Know your rightsWhat GDPR Article 20 means for you

01 / 03

What you’re entitled to

Your client list, booking history, contact details, and communications data in a portable format. Platforms must respond within 30 days.

02 / 03

What ‘machine-readable’ means

Data you can actually use - a CSV file you can open in Excel, or a JSON file you can import into another system. Not a PDF printout.

03 / 03

What if they don’t respond?

You can file a complaint with the ICO (Information Commissioner’s Office) at ico.org.uk. Platforms that ignore data portability requests face regulatory action.

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