GDPR Article 20

Your GDPR data portability request, ready to send.

Use this free template to ask a booking platform for your personal data and client data in a portable, machine-readable format. Under Article 20, it must respond within 30 days.

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Data Portability Request · UK GDPR Art. 20

Subject: Data Portability Request - GDPR Article 20

Dear Data Protection Officer,

I am writing to exercise my right to data portability under Article 20 of the UK General Data Protection Regulation (UK GDPR).

I am a business customer of [Platform Name] and request that you provide me with a complete copy of all personal data you hold that relates to my business account, including:

My client list (names, contact details, email addresses, phone numbers)
Full booking and appointment history for all clients
Client communication records and any notes associated with client profiles
Revenue and transaction data associated with my account
Any other personal data held in connection with my account

I request this data in a structured, commonly used, and machine-readable format (such as CSV or JSON).

Under Article 20 UK GDPR, you are required to respond to this request within one calendar month. If you are unable to comply, please provide written reasons.

My account details:

Business name: [Your Business Name]
Email address on account: [Your Email Address]
Account ID (if known): [Account ID]

Please confirm receipt of this request.

Yours sincerely,

[Your Name]

[Business Name]

[Date]

Know your rights

Useful data is data you can take with you.

The short version of what Article 20 means when you are moving client data from a booking platform.

What you’re entitled to

Your client list, booking history, contact details, and communications data in a portable format. Platforms must respond within 30 days.

What ‘machine-readable’ means

Data you can actually use: a CSV file you can open in Excel, or a JSON file you can import into another system. Not a PDF printout.

What if they don’t respond?

You can file a complaint with the ICO (Information Commissioner’s Office) at ico.org.uk. Platforms that ignore data portability requests face regulatory action.

Setora gives you a way out

Keep your client data within reach.

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Worried about the move? Read the four real questions about barbershop booking software migration. Questions? Email us at hello@setora.co.uk.