Thinking about leaving Fresha?
Read this before you do anything.
We won’t pretend switching booking software is a small decision. Your shop runs on it. So this isn’t a sales page. It’s the page we wrote to answer the four questions every barber asks us before they make the move.
Honest answers. No hype. If a question doesn’t apply, scroll past it.
Everything that runs your shop today arrives at Setora on day one.
Fresha lets you export a CSV for clients, services and bookings. So do we, in the opposite direction. The wizard reads the file, maps the columns, and shows you a preview before anything saves. If a column doesn’t fit, you tell us what it is.
Your regulars came back for your hands. Not their app.
We’re not going to make up a percentage to back this up. Setora is new and we have one shop live today. But you don’t need a chart for this one: just think about how your regulars actually find you:
Put bluntly: your regulars don’t book on Fresha because they love Fresha. They book on Fresha because that’s where you put the link last time. Move the link; they follow.
The handful who don’t? Usually clients who’d already drifted before you switched. Setora flags inactive clients so you can decide whether to call.
Yes, your Fresha-platform reviews stay on Fresha.
Almost everything else doesn’t.
We’re not going to tell you reviews don’t matter, or that they’re easy to replace. They matter, and they aren’t. So here’s the actual situation, broken into the three places your reviews live.
Your Google profile belongs to you, not Fresha. Every review is keyed to your business listing, not anyone’s software. We auto-embed them on your new Setora booking page on day one.
These are the ones Fresha controls. We can’t move them. They belong to the platform, not the shop. We won’t pretend otherwise.
Switch on the rebuild campaign and Setora texts every happy client a Google review link 90 minutes after their appointment. Set-and-forget.
Most clients won’t tap the link. Some will. Over weeks of cuts, the ones who do add up, without you having to ask anyone face-to-face.
There is no cutover day.
Both run in parallel until the last legacy booking clears.
The fear: a client tries to book on Wednesday, the link is broken, they go elsewhere. The fix: don’t change the link until you’re ready. Fresha keeps working until you switch it off. Your call, not ours.
Three screens. About 12 minutes.
You don’t have to do this part yourself. We’ll do it on a screen-share if you’d rather. But here’s every screen, in order, in case you want to know.
Drop in your Fresha export
Log into Fresha and export your data. It’s a button in their account settings. Drag the CSV into Setora and we take it from there.
Confirm the column mapping
We try to match every column automatically. If something looks wrong, you change it right there, before anything saves. Nothing is destructive: re-run the import as many times as you like.
Have a look, then import
See exactly what will be created. A sample of clients, services and bookings shown back to you. If it looks right, hit Import. If not, adjust the mapping and try again. Nothing goes live until you say so.
Book 15–30 minutes with Ben.
We’ll get on a screen-share. You show us your current setup. We map out the migration on screen, in front of you, and tell you whether it’s a clean import or whether something needs a workaround.
No card. No sales pitch. If we think you’re better off staying where you are, we’ll tell you that. We’ve done it before.
Still unsure?
Read on.
Eight questions that come up on every migration call, with the actual answers we give. If yours isn’t here, book a call with Ben and we’ll add it.