Appointment reminders start off. Turn them on for a Location when you are ready, then choose when the reminder should go out.
Choose the lead time
Open the Location's booking rules, turn reminders on and choose 1, 2, 4, 6, 12, 24, 48 or 72 hours before the appointment. Setora sends one reminder per appointment.
A booking made after its planned send time does not receive a reminder. Each Location can use its own lead time or follow the shop default.
Understand email and SMS
Email reminders are included in the Setora platform price. If the booking has a mobile number and your account has SMS credits, a text goes out at the same time and uses one separately purchased credit.
Email and SMS send independently. A missing mobile number, empty credit balance or failed text does not stop the email.
Reschedules and cancellations
When an appointment moves, Setora recalculates its reminder. If the new send time has already passed, no reminder goes out.
Cancelled, completed and no-show appointments are skipped. A skipped SMS does not use a credit.
Check what happened
Open the booking to see whether its reminder is Pending, Sent, Failed or Skipped. Read the recorded reason before changing a customer's contact details or trying another action.
Check before moving on: Confirm reminders are on for the right Location and that the lead time suits how your diary runs.